General Club Manager

September 28, 2021
Full Time

Position Description

The General Manager will promote diversity and acceptance and create a warm welcoming environment for members while ensuring our members receive the highest quality of service and clean facilities. The General Manager is to maintain a culture that provides members an experience that is second to none and provide a work environment where team members can be successful. He or she will exhibit an ability to achieve the financial targets for the club as outlined in the financial plan by motivating, leading, supervising and coordinating the activities of team members engaged in servicing our member needs. The General Manager will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the ONYX Health Club 24/7 brand.

Position Requirments

Administration and Organizational Responsibilities

  • Demonstrate a working knowledge of all standard operating procedures and policies
  • Communicate and implement company policies and procedures
  • Encourage staff to work as a team and be productive
  • Demonstrate an ability to take decisive action
  • Proactively recruit, interview, and hire talented team members

Sales Management

  • Demonstrate the ability to lead, motivate, and manage a team
  • Achieve desired revenue targets, as measured through KPI's, through the leadership and motivation of sales staff
  • Implement company marketing programs generate new sales leads
  • Ensure that team maintains proper tracking of leads
  • Emphasize the importance of staff involvement in the community and neighborhood businesses and recruit new local businesses into partnership programs

Operational Responsibilities

Support personnel related problems or difficulties by following company procedure and documentation
  • Resolve customer complaints in an expeditious and tactful manner following company procedure and documentation
  • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the customer
  • Ensure the facility meets standards for cleanliness, maintenance, safety, and security
  • Ensure malfunctioning equipment is repaired promptly
  • Ensure proper inventory of equipment partsAssist in the processing, submission, and approval of payroll

Financial Responsibilities

  • Exhibit an understanding of revenue budgets and payroll expenses
  • Establish controls of expenses and purchasing supplies
  • Demonstrate a deep understanding of expense management
  • Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget

Position Details

Above description may be subject to change or alteration at any time.

ONYX Health Club 24/7 is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.

Looking to combine work, fitness and fun? ONYX Health Club 24/7 is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at ONYX is more than a job, it’s an opportunity to inspire others to reach their fitness goals, but most of all accomplish your own personal and professional goals.

ONYX is a gym that believes in making serious exercise fun. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, and an extensive schedule of classes including Zumba, TRX, Yoga, Body Sculpt and many more.

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